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Shipping policy
By placing an order through my Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, I will notify you and refund you the total amount of your order using the original method of payment.
2. Shipping Locations
I ship domestically. Shipping rates and delivery times vary depending on the destination. If you would like international shipping then you would have to contact me so we can go through the general payment costs, I will not be paying for international shipping.
3. Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for the shipping cost to the customer.
4. Delivery Time
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Domestic Shipping: Generally, domestic shipments are in transit for 5 - 7 business days.
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International Shipping: Generally, orders shipped internationally are in transit for 10 - 15 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
5. Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of the order. I will typically aim to post of parcels Monday - Friday during standard business hours. In these instances, I take steps to ensure shipment delays will be kept to a minimum.
6. Change of Delivery Address
For change of delivery address requests, I am able to change the address at any time before I go to ship off the parcel, if it is after I have done this then I will not be able to change the address.
7. Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so I can conduct an investigation.
8. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
9. Parcels Damaged in Transit
If you find a parcel is damaged in transit, please reject the parcel from the courier and get in touch with my customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
10. Cancellations
If you change your mind before you have received your order, I am able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to my refund policy.
11. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
12. Process for Parcel Damaged in-Transit
I will process a refund or replacement as soon as the courier has completed their investigation into the claim.
13. Process for Parcel Lost in-Transit
I will process a half refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
14. Customer Service
For all customer service inquiries, please email me at Chloe2045@aol.com.
Return & Exchange Policy
If you change your mind for any reason please try to send an email before it has shipped off and I will be able to cancel the order. If you are unable to do this before it ships off you will have to wait to you receive the parcel and decide whether or not you want to go through with the cancellation.
If you want to proceed to cancelling your items then you will have to send back the package, undamaged, and send it back to my address with your own money. Once I have received the parcel back, in original condition that I shipped it off in, I will refund the postage payments. This is the only way you will be able to send it back.
If there is a problem with your order ie. if it has been damaged through the shipping. Then unfortunately this is out of my hands and I will NOT be able to offer a full refund but I may however offer a half refund. This is because I have ensured the parcel has been shipped in a proper safe environment and it is not my fault if Royal Mail damage the goods but seeing as it was also not the customers fault, I am willing to offer a half refund. If you are not satisfied with the half refund, instead I could send a replacement depending on the situation.
If you receive the goods and break it while opening it, I will not refund. If it is in the same condition when you receive it and then it breaks, I will not offer a refund as care instructions are listed with most items.